The good: The BlackBerry Q10 boasts a superb physical keyboard, the latest BlackBerry OS (version 10.1), smooth performance, and long battery life.
The bad: The BlackBerry Q10’s screen is small. Its camera is average, not exceptional. BlackBerry 10’s learning curve is long and its app selection trails behind those of its competitors.
The bottom line: The BlackBerry Q10 is a great phone for QWERTY diehards and e-mail addicts, but anyone who doesn't need a physical keyboard should skip it.
Say hello to the BlackBerry Q10, which offers a larger and more spacious QWERTY keyboard and a fresh infusion of the BlackBerry 10.1 operating system. It builds on the greatness of past BlackBerry messaging machines, yet blends this with modern smartphone software powerful enough to run multiple apps at once without skipping a beat. It also surfs Web sites like a champ and has a battery that goes the distance. Of course, the BlackBerry ecosystem lacks a wide app selection, but the Q10's hybrid approach should satisfy traditional BlackBerry addicts who crave a practical upgrade.
The Q10 is sold on Verizon for $199.99 (with a two-year contract) and T-Mobilefor $99.99 down plus $20 per month (plus service) for 24 months. It will also be coming to AT&T and Sprint soon.
Design
A deep and luscious all-black, the slablike Q10 has an appearance that's all buttoned up and ready for business. If you've used a BlackBerry Bold or even an ancient Curve handset, the BlackBerry Q10 will feel like an old and familiar friend. I know I felt waves of nostalgia flood over me when I scooped the machine up for the first time.
The Q10 is cut in the same classic flat shape with softly rounded edges that graced other BlackBerrys. Above the 3.1-inch screen sits a large circular notification light that flashes an angry red to compel you to check your messages. Below the display is the phone's large keyboard, right where you expect it.
BlackBerry says the Q10's edges are honed from specially treated aluminum, not plastic, which though black is designed to withstand scratches and scrapes. According to BlackBerry, it also strengthens the chassis and guards against bending and flexing. I can say that while this band helps the edges feel sturdy, they do give a little when pushed.
The BlackBerry Q10 is small enough to grip with one hand.
On the left side you'll find a Micro-USB port plus a Micro-HDMI connection to output video to TVs. Running along the right edge is a thin combo volume rocker and Play/Pause key that doubles as a way to activate the Q10's voice command feature.
An elegant stainless-steel stripe divides the Q10's back. Above it is a small area which holds the phone's 8-megapixel camera and LED flash. Below the stripe is the Q10's battery door, which conceals a 2,100mAh removable battery, plus slots for microSD and SIM cards. I definitely like the phone's rubber soft-touch coating, which is easy to grip and repels fingerprints. BlackBerry also claims the Q10's thin battery cover is made from reinforced glass that's designed to flex, not crack. The cover though doesn't fit quite flush against the chassis, especially near the USB port, which is disconcerting.
A stainless steel stripe runs along the back of the handset.
Measuring 4.7 inches tall by 2.6 inches wide, the BlackBerry Q10 is shorter and more compact than many of today's big-screened phone monsters. At 0.4 inch thick, the Q10 isn't quite as svelte as competing handsets, such as theSamsung Galaxy S4 or HTC One, however. Still, in a gadget equipped with a full four rows of physical keys I can forgive this.
Keyboard
The BlackBerry Q10's keyboard is the star of this show. With a full four rows and 35 keys, the device's QWERTY layout is exceptionally comfortable. There isn't much spacing between keys, but the buttons themselves are large. In fact BlackBerry claims the keys are 30 percent bigger than those on previous models.
As on the BlackBerry Bold, the surfaces of the Q10's buttons are sculpted with ridges and concave depressions. The end result is that you can intuitively feel where the center of each key is, and more importantly, know when you stray. Key travel is deep as well, and key presses give a satisfying click.
The keyboard is comfortable, well designed, and the largest on a BlackBerry yet.
Display
There's no confusing BlackBerry's tried and true design with that of any other phone maker. One big drawback to relying on physical keys, however, is there's less available room for the screen. Measuring 3.1 inches, the Q10's display is veritably lilliputian compared with the 4.7-inch, 5-inch, and, yes, 5.5-inch panels found on top-tier handsets.
At 720x720 pixels, the Q10's screen resolution is paltry, especially when viewed against phones with full HD resolutions (1,920x1,080 pixels). In fact whether reading Web pages or viewing photos and video, I found my eyes straining to discern detail in the device's cramped display area. The Q10's screen doesn't get very bright either, though thanks to its OLED technology it has wide viewing angles, high contrast, and deep black levels.
Software, UI, and features
As a BlackBerry 10 device, the Q10 runs BlackBerry's most advanced operating system. With it comes all the new features BlackBerry Z10 owners enjoy, including true multitasking (running multiple applications at once) and novel ways to stay on top of your messages, e-mail, and social-networking feeds.
The BlackBerry Hub channels all your messages and alerts into one handy inbox that displays not only the number of incoming missives but also their subject lines. It makes prioritizing and powering through communications either a breeze or difficult to avoid, depending on your perspective. I personally appreciate the Hub and wish Android phones had a similar capability.
You can check your Hub status by performing the Peek gesture, essentially drawing an inverted L, by dragging your finger up from the bottom of the screen and then to the right. With this gesture you can to roll up any app or home screen like a window shade and slide it to the right to reveal the Hub beneath. For more about BlackBerry 10's capabilities, check out our full review of the OS.
The Q10 can operate multiple applications at once.
Just like the Z10, the BlackBerry Q10 has the power to access multiple e-mail accounts and social-networking services, and can fill your address book and calendar by tapping into these services. Unlike other phone software such as HTC's Sense user interface, BB10 didn't hunt down and suggest links between duplicate contacts with accounts on Facebook, Twitter, and Gmail.
The BlackBerry Q10 supports Wi-Fi (802.11 a/b/g/n), Bluetooth 4.0, and NFC. The music app is decent, as is the basic Maps app. The same goes for Documents To Go, which lets you read, create, and edit Microsoft Word and Excel documents and view PowerPoint and Adobe PDF files.
BlackBerry was kind enough to add a generous supply of social-media apps too in the form of Facebook, Twitter, Foursquare, and LinkedIn. Sadly, as with the Z10, the YouTube app isn't really an app at all, but a way to link to the service's mobile Web site. Other notable applications bundled with the Q10 are a notes program and an alarm clock with a nifty bedtime mode (it puts the kibosh on all alerts so you can rest better).
Besides the keyboard, another benefit to holding out for the Q10 is a fresh infusion of software. The BlackBerry Q10 is the first of the company's handsets to ship with the latest iteration of BlackBerry 10, version 10.1. It brings a host of updates and fixes, including special tweaks that take advantage of the Q10's keyboard.
A tool BlackBerry calls Instant Actions lets you jump straight into common functions simply by typing commands. For example, banging out the word "tweet" with text immediately following will post a Twitter update pronto. Typing the command also pulls up options for selecting your Twitter client of choice. Of course there is a wide range of uses for Instant Actions, for functions such as placing calls and crafting e-mails.
I do have to say though that using BlackBerry 10's newfangled touch gestures on a keyboard phone takes some practice. Many times I wanted to use a touch pad that wasn't there rather than rip my thumb away from the keypad and reach for the Q10's display.
Performance
I never would have known that the BlackBerry Q10 was powered by a 1.5GHz dual-core processor, and not one of the cutting-edge quad-core CPUs driving this year's crop of muscular smartphones. The phone felt lively and responsive, smoothly gliding through multiple apps, menus, and browser windows without missing a beat.
Putting the handset through our standard battery of basic performance tests, however, belied my impressions. The BlackBerry Q10 took a long 1 minute and 18 seconds to boot up to its lock screen. That's not as fast as the Z10 (56 seconds) and a snail's pace compared with modern quad-core smartphones such as the HTC One (7 seconds).
As a matter of fact, the Q10's Web surfing speeds lagged behind as well. On AT&T's 4G LTE network in New York, it took a full 8.1 seconds to load CNET's mobile page and an even slower 11.2 seconds for the desktop version of the site. The performance here of the Verizon Q10 was mixed. The handset fired up CNET's mobile page in 4.1 seconds but struggled with the full desktop version -- opening in 15.4 seconds. Both AT&T's and Verizon's 4G LTE network has supplied quick data downloads in the past on countless phones I've tested.
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